Get in Touch With Us
This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with, and what we cannot. We are an independent research and review site, not a casino. That distinction matters, because it decides which questions we can answer and which belong with an operator or a regulator.
Contact the editorial team
We do not publish a telephone number or live chat. If a contact form or email address is shown elsewhere on khhomes.co.uk, such as in the site footer, use that channel. Please do not send us passwords, card numbers or full identity documents by any route.
To help us reply usefully, include:
- The page address or title you are writing about.
- A short description of the question, error or concern.
- Any evidence you can share safely, such as a screenshot of the terms with personal details hidden.
- The date you saw the information, as casino terms change often.
We cannot promise a fixed response time, but messages about factual errors are prioritised.
What we can help with
- Corrections. If a bonus figure, wagering condition, payment method or licence detail looks out of date, tell us. Our facts were checked on 30 September 2026, but operators can change terms without notice.
- Questions about our reviews. We can explain how we assess casinos, including bonus terms, payments, withdrawals, games and sports betting. Our ratings are editorial opinions, not customer-review scores, and commission does not buy position. See our list of trusted non GamStop casinos for UK readers.
- Suggestions. Tell us which topics you want explained, such as wagering requirements, verification checks or withdrawal limits.
- Business and editorial enquiries. Introduce your organisation and what you propose. Partnerships do not influence how we rate or rank casinos.
What we cannot do
We do not run any of the casinos we cover, so we cannot see your account, release a withdrawal, reverse a bonus or decide a dispute. We have not deposited with, played at or withdrawn from these sites for our research, and we cannot confirm what happened in your individual case.
| Your problem | Where to go first |
|---|---|
| Delayed or refused withdrawal | The casino's support team, quoting your account details and the dates involved |
| Bonus dispute or wagering disagreement | The casino's written bonus terms, then its formal complaints procedure |
| Unresolved complaint | The licensing body named in the casino's footer, or an independent dispute service if the casino lists one |
| Error on our site | Our editorial team, using the details above |
Before complaining, keep copies of chats, emails, transaction records and the terms as they stood when you claimed the offer.
A note on the casinos we review
Our rankings currently include Betmica, Kikibet, Betninja, WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin. These operators are outside the GAMSTOP scheme. That means a GAMSTOP registration will not block you from them, and they are not covered by the same UK Gambling Commission rules that apply to licensed Great Britain sites. Many hold overseas licences, which offer different protections and complaint routes. Always check the licence details on the casino's own site and read the bonus terms before depositing. Advertised offers are casino marketing, not guarantees.
If gambling is causing you harm
If you are worried about your gambling, or someone else's, please speak to someone now. Gambling should never be treated as income or a way to solve money problems.
- GamCare runs the National Gambling Helpline on 0808 8020 133, free and confidential, with online chat too.
- GAMSTOP lets you self-exclude from UK-licensed gambling sites for a set period. If you have registered, think carefully about why you would want to bypass it.
- Deposit and loss limits, and gambling blocking software, can help on any site or device.
You must be 18 or over to gamble. If you write to us about a support need, we will point you to suitable organisations, though we are not a counselling service.
Privacy when you write to us
We use the details you send only to answer your message and, where relevant, to correct our content. Share only what is needed. We will never ask for your casino password or payment details.